Effective Date: January 1, 2026

Last Updated: November 5, 2026

This Privacy Policy applies to all websites and online properties owned and operated by Adesso Appliance Repair (including but not limited to Adesso Appliance Repair and any associated HBA-related pages).  Throughout this document, "we," "us," "our," and "the Company" refer to Adesso Appliance Repair. "You" and "your" refer to any visitor, user, or customer of our websites.

By accessing or using any of our websites, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy
Policy.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. The most current version will always be available via the "Privacy Policy" link on our website(s). Your continued use of our site(s) after any changes constitutes your  cceptance of the updated policy.

If we make changes that significantly reduce protections around Personal Information you have already provided, we will make reasonable efforts to notify you and obtain your consent before applying those changes to your previously submitted data.

2. INFORMATION WE COLLECT

a. Personal Information

Personal Information is any data that can be used to directly identify you as an individual. Depending on how you interact with our site(s), this may include:

• Your
  name
• Mailing/physical
  address
• Email
  address
• Phone
  number
• Payment
  and billing details (credit card number, expiration date, billing address)
• Location
  data

b. Usage Data

We may also collect information automatically when you visit our site(s). This data — referred to as "Usage Data" — may include:

• Your
  IP address or device identifier
• Browser
  type and operating system
• Pages
  viewed, links clicked, and time spent on pages
• Referring
  URLs and exit pages
• Date
  and time of your visit
• General
  geographic location (country, region)
• Device
  type and screen resolution
• Conversion
  data, analytics reports, and aggregate statistics

Usage Data is generally anonymous on its own but may, in some circumstances, be combined with other information in a way that could indirectly identify an individual.

3. HOW AND WHEN WE COLLECT INFORMATION

a. Information You Provide Directly

We collect Personal Information when you voluntarily submit it — for example, when you:

• Complete
  a registration, sign-up, or opt-in form
• Subscribe
  to a mailing list or newsletter
• Purchase
  a product or service
• Enter
  a promotion or contest
• Communicate
  with us by email, phone, text message, postal mail, or any other method

We may also receive your Personal Information from third-party data sources and vendors.

b. Information Collected Automatically

As you navigate our site(s), Usage Data may be gathered passively through technologies such as cookies, web beacons, and third-party analytics tools. You do not need to take any action for this data to be collected — it happens as part of normal website operation.

4. HOW WE USE YOUR INFORMATION

a. Personal Information

We may use the Personal Information you provide to:

• Deliver
  the products, services, or information you requested
• Process
  transactions and send related communications
• Offer
  you additional products, services, promotions, or contests
• Conduct
  internal reporting, security assessments, and site improvement
• Communicate
  with you about your account or inquiries

b. Usage Data

We reserve the right to use Usage Data without restriction,
including but not limited to:

• Improving
  site performance and user experience
• Customizing
  content based on visitor preferences and behavior
• Compiling
  statistical analysis and identifying usage trends
• Administering,
  maintaining, and optimizing our site(s)

5. HOW WE SHARE OR DISCLOSE INFORMATION

a. General Policy

We reserve the right to disclose Usage Data without limitation. Personal Information may be disclosed as described in the subsections below.

b. Affiliated Companies

We may share your Personal Information and Usage Data with any entity that we own, control, or that is under common ownership with  us (subsidiaries, parent companies, etc.).

c. Trusted Service Providers

We work with third-party service providers who help us operate our site(s) — for example, payment processors, hosting companies, security services, analytics providers, and fulfillment partners. These providers are given access to your information only to the extent necessary to
perform their contracted services.

d. Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or part of our business assets, your Personal Information and Usage Data may be transferred to the acquiring party. We will require any successor entity to honor the commitments made in this Privacy Policy.

e. Legal Obligations and Security

We may disclose your information if we believe in good faith that doing so is necessary to:

• Comply
  with applicable laws, regulations, legal proceedings, or enforceable
  government requests
• Detect,
  prevent, or address fraud, security threats, or illegal activity
• Protect
  and enforce our rights, property, or the safety of our users

f. Joint Venture and Marketing Partners

We may partner with other companies or individuals for co-promotions or joint marketing efforts. In such cases, we reserve the right to share your Personal Information for the purposes of transaction processing, fulfillment, compensation, and presenting you with additional offers. These partners may contact you directly about their own products or services.

g. Discretionary Disclosure

We reserve the right to disclose Personal Information and any data related to your use of our site(s) — including information about linked or accessible third-party sites — when we determine, in our sole judgment, that such disclosure is reasonable.

h. California Residents — Your Privacy Rights

If you are a California resident, you have the right to request, once per calendar year, information about the third parties with whom we shared your Personal Information for their direct marketing purposes during the preceding year, along with a description of the categories of information
shared.

To submit this request, email us at the address listed in the "Contact Us" section below with the subject line "California Privacy Request." Please include the website domain you are inquiring about, your full name, mailing address, and email address. We will respond within thirty (30) days.

6. COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES

a. Cookies

Cookies are small data files stored on your device by your web browser. We use cookies to remember your preferences, improve site functionality, and customize your experience. Most browsers allow you to manage or disable cookies through their settings, though doing so may limit certain
features of our site(s).

b. Flash Cookies (Local Shared Objects)

Third parties may use Adobe Flash-based cookies (also known as Local Shared Objects) on our site(s), often in connection with affiliate or joint venture tracking. Flash cookies operate differently from standard browser  cookies. If you delete a browser cookie, an associated Flash cookie may
regenerate it. You can manage Flash cookies through Adobe's website settings panel.

c. Web Beacons

Web beacons (also called pixel tags or clear GIFs) are tiny, invisible graphics used to track whether a page or email has been viewed. We may use web beacons on our site(s) and in emails to measure engagement, count visitors, and assess the effectiveness of campaigns and communications.

d. Referral Tracking and Advertising

When you arrive through an affiliate’s link, our site stores that affiliate’s ID in your browser’s local storage for up to 90 days, so the correct affiliate receives credit if you make a purchase. This information stays in your browser, is not used for advertising, and can be removed by clearing your browser’s site data.

We do not currently use retargeting ads or advertising pixels. If that changes, we will update this Privacy Policy before the change takes effect. To learn more, see our About Retargeting page.

7. ANALYTICS

We may use third-party analytics services to monitor and analyze traffic on our site(s). This includes but is not limited to:

Google Analytics — a web analytics service
provided by Google LLC. Google Analytics uses cookies and Usage Data to track
site activity and generate reports. For more information, visit Google's Privacy Policy. You may opt
out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

8. SOCIAL MEDIA FEATURES

Our site(s) may include links to or integrations with social media platforms such as Facebook, Twitter (X), Pinterest, Instagram, and others. If you interact with these features, you may be sharing profile information, comments, or other data with those platforms. Your interactions are subject to the privacy policies of each respective social media platform.

9. DO NOT TRACK SIGNALS

Some web browsers send "Do Not Track" (DNT)
signals to websites. Because there is currently no universally accepted standard for how websites should respond to DNT signals, we do not currently respond to them. We will revisit this position as industry standards and browser technology evolve.

10. DATA SECURITY

We take reasonable measures, consistent with prevailing
industry standards, to protect your Personal Information from unauthorized
access, alteration, disclosure, or destruction — both through physical
safeguards and electronic security protocols.

However, no method of data transmission over the Internet or

electronic storage is 100% secure. While we strive to protect your information,
we cannot guarantee absolute security.

11. INTERNATIONAL DATA TRANSFERS

Your Personal Information may be stored and processed on servers located in the United States or in other countries where we or our affiliates, subsidiaries, or service providers operate. By using our site(s), you consent to the transfer of your data to locations outside your country of residence, which may have different data protection standards.

12. ACCESSING AND UPDATING YOUR INFORMATION

You may request to review, correct, or update the Personal Information we hold about you. To do so, please contact us using the information below. We may ask for identity verification before processing your request.

If your site account provides self-service editing tools, instructions will be available within your account settings.

We reserve the right to decline requests that are excessively repetitive, require disproportionate technical effort, or could compromise the privacy of others.

13. LINKS TO THIRD-PARTY WEBSITES

Our site(s) may contain links to websites operated by our marketing partners, affiliates, or other third parties. If you click on those links or submit information on those sites, your data will be governed by their privacy policies — not ours. We encourage you to review the privacy policy of any third-party site before providing personal information.

14. CHILDREN'S PRIVACY (COPPA COMPLIANCE)

Our site(s) are intended for a general adult audience. We do not knowingly collect Personal Information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe your child under 13 has provided us with personal information without your consent, please contact us immediately. We will promptly remove the information from our records. When contacting us, please include the same identifying details your child may have submitted.

15. ADDITIONAL RIGHTS FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM, AND SWITZERLAND (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you are afforded certain additional rights under the General Data Protection Regulation (GDPR) and related data protection laws. This section outlines those rights and how we address them.

a. Data Controller

For the purposes of the GDPR, the data controller responsible for your Personal Information is:

Adesso Appliance Repair

51 Hathorne St
Salem, Massachusetts 01970 United States

Email: griff.coates@hotmail.com

Phone: +1 (978) 490-4916

b. Legal Bases for Processing Your Personal Information

We process your Personal Information only when we have a valid legal basis to do so. Depending on the circumstances, we rely on one or more of the following:

• Your Consent: You have given us clear, affirmative consent to process your Personal Information for one or more specific purposes (for example, subscribing to our email list or opting in to receive marketing communications). You may withdraw your consent at any time, and we will cease processing based on that consent going forward — though withdrawal does not affect the lawfulness of any processing that occurred before you withdrew.
• Contractual Necessity: Processing is necessary to fulfill a contract we have with you, or to take steps at your request before entering into a contract (for example, processing a purchase you have made or delivering a service you have signed up for).
• Legitimate Interests: Processing is necessary for our legitimate business interests — such as improving our site(s), preventing fraud, ensuring network security, or direct marketing — provided those interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject under EU/EEA or member state law.

c. Your Rights Under the GDPR

As a data subject under the GDPR, you have the following rights regarding your Personal Information. You may exercise any of these rights by contacting us at the email or mailing address listed in the "Contact Us" section of this policy.

1. Right of Access — You have the right to request a copy of the Personal Information we hold about you, along with information about how we process it, the purposes of processing, and the categories of recipients with whom it may be shared.
2. Right to Rectification — You have the right to request that we correct any inaccurate Personal Information we hold about you, or that we complete any information that is incomplete.
3. Right to Erasure ("Right to Be Forgotten") — You have the right to request that we delete your Personal Information, provided there is no compelling reason for us to continue processing it (such as a legal obligation or the establishment, exercise, or defense of legal claims).
4. Right to Restriction of Processing — You have the right to request that we limit how we use your Personal Information in certain circumstances — for example, while we verify the accuracy of data you have contested, or if our processing is unlawful but you prefer restriction over erasure.
5. Right to Data Portability — Where we process your data based on your consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive your Personal Information in a structured, commonly used, machine-readable format. You may also request that we transmit that data directly to another data controller, where technically feasible.
6. Right to Object — You have the right to object to our processing of your Personal Information at any time when that processing is based on our legitimate interests. Upon receiving your objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims. You have an absolute right to object to processing for direct marketing purposes at any time, without exception.
7. Rights Related to Automated Decision-Making and Profiling — You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you — unless such processing is necessary for a contract, authorized by law, or based on your explicit consent. At this time, we do not engage in solely automated decision-making that produces legal or similarly significant effects.

d. How to Exercise Your Rights

To exercise any of the rights described above, please submit your request by emailing us at griff.coates@hotmail.com with the subject line "GDPR Data Request".

In your request, please include:

• Your full name and email address associated with your data
• A clear description of the right you wish to exercise
• Any additional details that will help us locate your information in our records

We may need to verify your identity before processing your request. We will respond to all legitimate requests within thirty (30) days. If your request is unusually complex or you have made multiple requests, we may extend this period by an additional sixty (60) days, in which case we will notify you of the extension and the reasons for it within the initial thirty-day window.

There is no fee for exercising your rights. However, if your requests are manifestly unfounded or excessive (particularly if repetitive), we reserve the right to charge a reasonable administrative fee or to decline the request.

e. International Data Transfers from the EEA/UK

As noted in Section 11 of this Privacy Policy, your Personal Information may be transferred to and stored in the United States or other countries outside the EEA, the United Kingdom, or Switzerland. These countries may not provide the same level of data protection as your home jurisdiction.

When we transfer your Personal Information outside the EEA/UK, we take appropriate steps to ensure your data is protected, which may include:

• Relying on an adequacy decision by the European Commission for the destination country
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission
• Obtaining your explicit consent to the transfer after informing you of the potential risks
• Any other lawful transfer mechanism recognized under the GDPR

f. Data Retention

We retain your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider:

• The nature and sensitivity of the Personal Information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data and whether we can achieve those purposes through other means
• Applicable legal, regulatory, and contractual requirements

When your Personal Information is no longer required, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate your data from further processing until deletion is feasible.

g. Right to Lodge a Complaint

If you believe that we have violated your rights under the GDPR or applicable data protection law, you have the right to lodge a complaint with your local Data Protection Authority (DPA). A list of EEA Data Protection Authorities can be found at:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

For the United Kingdom, you may contact the Information Commissioner's Office (ICO) at:

https://ico.org.uk/

We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority, so please do not hesitate to contact us first.

h. Cookies and Consent for EEA/UK Visitors

In accordance with the GDPR and the ePrivacy Directive, we will present visitors from the EEA and the United Kingdom with a cookie consent mechanism before placing any non-essential cookies on your device. You will have the ability to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category (e.g., analytics, marketing, functional)

Essential cookies — those strictly necessary for the basic operation of the website — do not require your consent and will be placed regardless of your preferences. You may adjust your cookie settings at any time by accessing our cookie consent tool, which will remain accessible on our site(s).

16. CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Adesso Appliance Repair Attn: Privacy Policy
Officer 31 Durham Avenue South Hamilton, Massachusetts 01982-1781

Email:griff.coates@hotmail.com Phone: +1 (978) 490-4916

17. MODIFICATION HISTORY

January 1, 2026 - Initial publication of this Privacy Policy

November 5, 2026 – Total re-write of this Privacy Policy

© Adesso Appliance Repair. All rights reserved.